Job Description

Remote – US | Full-Time | Entry-Level to Early Career
Join the team that’s powering a new era of knowledge work in the contact center.

 

About Balto

At Balto, we help contact centers coach agents in real time, powering better conversations and business outcomes through AI. Our customers trust us with sensitive data—and we take that responsibility seriously. That’s where you come in.

We’re looking for a Jr. Information Security Compliance Analyst to join our growing security team. You’ll be hands-on in the day-to-day operations of our security and compliance program, helping ensure we meet the highest standards for protecting customer data and supporting industry certifications like SOC2 and PCI-DSS.

What You’ll Do

You’ll be on the front lines of our security compliance efforts, supporting day-to-day processes and helping us stay audit-ready. This includes:

• Daily monitoring of security logs and alerts for anomalies
• Conducting vendor security reviews and supporting due diligence assessments
• Answering security questionnaires from customers and prospects
• Performing PCI-DSS checks and assisting with other regulatory control reviews
• Executing QA checks on call audio to ensure compliance with privacy policies
• Supporting internal audits and compliance reporting
• Assisting with documentation, policy updates, and control testing

You’ll collaborate with Security, Engineering, and Customer teams—gaining a holistic view of what it takes to secure a modern AI-powered SaaS platform. This remote role can be completed from anywhere in the United States, but eligibility to work in the US is required. In addition, occasional travel for and participation in full-company in-person all-hands events up to 4 times a year is mandatory.

Who You Are

• You’re detail-oriented and curious about how systems work and stay secure
• You might have some experience in IT, security, risk, or compliance—or you’re eager to learn
• You’re organized and self-directed, but love collaborating to solve complex problems
• You’re a clear communicator and can translate technical info into human language

Bonus Points For:

• Familiarity with SOC 2, ISO 27001, PCI-DSS, or cloud security principles
• Experience with compliance tools like Drata, Tugboat Logic, or Vanta
• A Security+ or similar certification (or a plan to earn one)

🔮 Our Culture: We’re AI Obsessed

At Balto, we don’t just build AI—we live it . If you’re not…

• Building your own GPTs in OpenAI
• AI-coding your own side projects in Replit
• Following the latest drops from Google, OpenAI, Anthropic, Meta, and xAI
• Reading essays, academic papers, and dev blog posts about LLMs
• Generating stunning visuals with MidJourney or videos with VEO

...then Balto might not be the right place for you.
But if that does sound like you? You're going to feel right at home.

Why Balto

• Fully remote team — work from anywhere in the US
• Mission-driven culture with smart, supportive, and AI-obsessed teammates
• Career growth — this role is built for someone who wants to level up fast
• Great benefits: healthcare, 401(k), unlimited PTO, learning stipends, and more

Apply Now

Ready to put your security skills to work at a company that breathes AI?
Apply here or send us your resume and a short note about what makes you curious.

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