Job Description

Description Employer: Amazon.com Services LLC Position: Program Manager II Location: Tempe, AZ Multiple Positions Available: Identify, design, develop, implement, and execute new and existing processes, policies, goals, and solutions to ensure optimal customer experience related to fulfillment solutions. Drive development efforts and manage priorities for project/program completion, including operational solutions. Create schedules, identify and communicate risks to stakeholders, define risk mitigation strategies, and facilitate appropriate engineering solutions. Develop system requirements to streamline and simplify tools used to manage and enhance operational productivity, accuracy, and effectiveness. Evaluate effectiveness of current or future fulfillment channel performance. Collaborate with other departments to integrate with business systems and processes. Resolve problems concerning transportation, logistics systems, supply chain, and fulfillment operations. Maintain metrics, reports, and process documentation to monitor and analyze delivery performance and key business performance indicators. Manage cross-functional teams and/or third party-vendors for implementation of project/program requirements. Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects, and using this data to drive/influence business decisions. Up to 30% domestic and/or international travel may be required. Basic Qualifications Bachelor's degree or foreign equivalent in Business Administration, Management, Finance, Engineering, Operations Research, or a related field and three year of experience in the job offered or as a Program/Project Manager, or a related occupation. One year of experience in the following skills: managing operations projects from design to implementation for large-scale fulfillment solutions; experience with selection optimization; and working with statistical analysis and data mining tools utilizing Excel, Tableau, or SQL. Experience in program management, including managing, planning, organizing, scheduling, and tracking of projects from initiation, planning, execution, and delivery. Experience in working in the business procurement organization of a consumer market segment company or related industry experience in supply chain/transportation operations, direct-to-customer fulfillment/distribution center/operations, general management, or engineering operations. Preferred Qualifications All applicants must meet all the above listed requirements. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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